![]() We have stayed at many of the Secrets and Breathless resorts and have always had such a good experience's that we literally only stay and Breathless or Secrets (until now). So, we got there on and everything was perfect! The facility is nice and well maintained (until you start to look closer). I spoke with Veronica without my wife present and indicated that my wife has been in tears because she never imagined this would be it I wasn’t happy with that because we had done our part and the resort had done nothing. Veronica told me wife, that it simple we can make it work for you and give you the honeymoon package on the morning of the 1st and check now on the fridge. My wife headed to speak with Veronica who worked the front desk. ![]() On the morning of December 31st, we still didn’t not receive the honeymoon package and the fridge continued to rattle. We decided to wait until the next day to address it with a preferred club worker. Any who, when we returned to the room, they still had not came to check on the fridge. Mind you we have been to another Secrets resort which was amazing. There was not enough events or activities being offered. In the meantime, my wife and I went to explore the resort. We contacted the concierge to notify them and was advised they would come to check. When we got to our room, everything was great until the refrigerator started rattling. When it was mentioned they said okay, we will have it for you on the 31st of December. When we arrived on December 30th, they indicated they knew nothing about it. We notified the facility on 12/23 and 12/29 that we arriving to celebrate our honeymoon. ![]() My wife and I went to celebrate our honeymoon. The pictures isn’t anything like how the resort looks.
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